This is a great opportunity to work with an enterprise client, based in Mount Waverley, Melbourne. They are a successful Australian owned and operated company who prides themselves on their superior customer service, innovation, and extensive product range.
There has been significant investment in IT infrastructure through recent acquisitions and as they embark on transformational change, migrating from legacy systems to upgraded platforms, building out a new environment and integrating these newly acquired businesses, this is an exciting time to join the team.
As part of the IT Customer Service team, this role will act as the escalation contact for any cases that the 1st level team are unable to resolve, providing expert IT support for these escalated incidents and requests within the scope of IT Services, logging and resolving requests and providing excellent customer service. The role has a good mix of responsibilities across Service Desk Operations, basic network and infrastructure support and Endpoint Technology support.
Further responsibilities include:
Must-haves for the role:
This role will suit a Windows generalist, eager to get down and dirty on endpoint side and effectively get across systems and networks, providing the highest level of support to the business and has a proven ability to work as part of a team in a very busy environment.
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