Support Engineer

Brisbane

We are working once again with our friends at Co-Flo Enterprise on a Support Engineer for their Brisbane team.

About:
These amazing group of people provide a workflow optimization and process automation platform for Professionals. 
This global B2B SaaS business, with head quarters in the Netherlands, are experiencing substantial growth in Europe (Amsterdam, The Netherlands), Asia-Pacific (Brisbane, Australia) and Sub-Saharan Africa (Johannesburg, South Africa).

The Role:
The role of the Support Engineer is to provide technical support to customers by taking telephone calls on all product areas, providing information on documented problems, and resolving customer issues in primary support areas via telephone and email

What you will be doing:

  • Support ticket resolution and handover
  • Providing good customer service to Clients and Sales Partners
  • Working on support requests in line our prioritization protocols; and within our SLA requirements
  • Performing thorough diagnostics on issues to identify root causes
  • Providing comprehensive handovers and escalations to the Technical Support Developer, Management or other team members as relevant
  • Interpreting documentation and explaining error messages to audiences with varied backgrounds and suggesting the appropriate resolution procedure
  • The role will also get broad exposure to Application implementation and configuration, where appropriate.
  • The Support Engineer will play a role in Application configuration for sales demonstration purposes and in solution implementations – where opportunities arise.

Minimum Requirements:

  • 2 years of Experience working in technical support
  • Excellent oral and written communication (English)
  • Optional / Advantageous – HDI SCR, ITIL, Comptia A+ or IT Help Desk Professional certifications
If this sounds like your jam, holla out to kayla at [email protected] for more information.
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Date Listed
22/04/2022
Reference
AF1338957
Location
Brisbane
Contact
[email protected]
Type
Permanent / Full Time