Service Desk Technician

Melbourne

Affix is delighted to be working with this growing business in the education sector.  Joining the technical support team this role will be supporting a large user base across a Windows/Azure/MAC environment.

Day to Day the role will include:

  • Providing phone, face to face and Service Desk support.
  • Create, maintain, support and manage user accounts across the business
  • Troubleshoot and Diagnose hardware and Software problems.
  • Organising daily repairs with external hardware providers and testing hardware and software following repairs.
  • Managing and configuration of mobile devices.
  • Providing support for Audio Visual equipment and assist and support Audio Visual setups, as required.

Must haves:

  • 2+ years proven technical support experience across a user base of 500+.
  • Good knowledge of Microsoft Server Operating systems and applications, mobile/tablet devices and network topologies.
  • Demonstrated knowledge of databases.
  • Sound knowledge of Audio Visual Technologies ideal but training can be provided
  • Able to adapt to the changing technologies, coupled with excellent troubleshooting skills.
  • Excellent communication skills, both written and verbal, including the ability to draft and edit documentation.
  • Sound Apple Mac OS and device experience highly desirable 
  • Azure experience highly regarded but training can be provided

This is a permanent position, based in South Yarra in what will be a flexible working environment.

The role will suit someone with excellent communication skills with ability to work with multiple stakeholders in the business and vendors.

This is a wonderful team and business to join with ongoing training and development encouraged and provided.

Apply online or email [email protected] for any further enquiries.

Apply Now
Social

Date Listed
19/07/2022
Reference
AF1391556
Location
Melbourne
Contact
[email protected]
Type
Permanent / Full Time