Service Assurance Manager


This role will be leading the practice of Service Assurance and Business Process Automation with focus on Service Management and the automation of Governance across Operations Teams within Technology

It will own the execution of the ITIL process across Technology, Incident, Problem and Change as well as formalise Disaster Recovery plans, tests and tracking. With the extension of ServiceNow into other functions this role will ensure further automation of business processes to deliver fast, consistent and compliant services.

Key responsibilities for this role include ServiceNow product roadmap Automation, Service Tracking and Service Assurance Leadership; People Management; Operational Process Excellence and Leadership and active Dashboard Management Operational Efficiency Insights

A key focus to this role will ensure ServiceNow is not only seen as an ITIL service management platform but a platform that any business division can use to create services facilities and enable the business to automate all data.
Must haves for this role are:
– solid background in Service Management and continuous improvement
– leadership experience in IT Service Delivery, Incident and Problem Management in a diverse technology environment 
– experience leading a fast-growing service assurance practice 
– expertise implementing automation and orchestration across business process
– solid people management skills

With ITIL 4 being released it is important this role takes the team on a journey that will be a mindset adopting more DevOps and Agile thinking.

Collaboration is key with consideration of cross platforms and looking at the entire solution to ensure all platforms work together.  This is a growing team that is central to all technology. 

If you are up for the challenge with the skills needed then email me at [email protected] or apply directly.

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Date Listed
[email protected]
Permanent / Full Time