Level 2 Support Engineer

Brisbane

Looking to break into a fulfilling career surrounded by some of the most brilliant minds in the Brissy Tech Scene? Look no further as this tight functioning well-oiled business that are dominating their space based in Loganholme are looking to take on a IT graduate or Junior Support Engineer to nurture, mentor and build into a long-standing member of their family!

Who are they?

With nearly 20-years’ worth of experience, it’s safe to say this team and their product have finessed a beautifully constructed platform servicing the Accounting industry. Their application provides smart solutions for accounting firms to easily manage their documents with integrated templates, intelligent reporting and benchmarking tools.

With a product suite rolling out successfully to a large, loyal client base, they are in need of a Support Engineer to continue to provide solid service and support as they continue to be industry leading software solution vendors to heavy hitters in the Accounting and Finance realm.

The team & the work

Due to an internal promotion of an existing Support Engineer moving into a DevOps role, the team are looking to repeat the same success story with a new, graduate or Junior looking to build their career in IT!

For the first 6 months of the role you can expect a lot of phone and video calling, screen sharing and ticket raising/handling with clients, assisting them through a variety of general technical issues. Once you have a handle on this, you’ll move onto more complex problem solving merging documents, writing SQL scripts and more exposure to the business’ Azure environment.

This role serves as a great way to understand the business’ core product suite inside and out with a lot of awesome humans to help build your skills. As you start to finesse your knowledge, the business rewards this by growing their people internally, from recent examples of Support Engineers moving to DevOps to even QA or Customer Success career pathways.

Core Skills

  • Exceptional written and verbal communication is absolutely KEY!
  • SQL knowledge
  • Cloud Infrastructure knowledge (Azure highly favourable however AWS or GCP is great too)
  • Windows 10 and Server experience (troubleshooting, installation, active directory)

Ready to kick off your career in tech in 2021? Let’s chat!

Daniel Belic

E – [email protected]

Apply Now
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Date Listed
12/01/2021
Reference
AF1097737
Location
Brisbane
Contact
[email protected]
Type
Permanent / Full Time