IT Service Desk Manager

VIC Other

Proud to be working with a fantastic Retail Skincare business in what is a fantastic brand going through significant growth in their business.  As a result this is a newly created role to join a small IT team.  It will be a diverse role covering leadership, support, project work and BAU, interacting with retail stores to gain customer and commercial awareness. 

A bit more about the role:

This is a service facing role and will be a key brand ambassador for the business.  Working across the business disciplines to gain a deep knowledge of business processes and systems. 

You will lead a small IT Support Team, and coordinate and prioritise incoming support requests to deliver IT customer services to the business.  As a leader, this role will be a coach and building a high performing and engaged team.  Projects kicking off include a new T&A system, new POS solution and looking at the workflow management as well as working to support other functioning projects.

Must Haves are:

  • Microsoft expertise including Windows 7/8/10 and Windows Server
  • Apple hardware experience, inc. iOS MacOS devices
  • AD and Azure experience
  • Experience troubleshooting laptops and workstation hardware and software
  • Experience with ticketing software
  • Experience with Relational databases and querying (Microsoft SQL)
  • Experience with flat file data manipulation (CSV, TSV, XML, XLS)
  • Experience with Mobile Device Management software
  • retail industry experience preferred
  • Extensive experience in an IT Customer Service role
  • Experience working with 3rd party providers
  • Jira skills

The business is based in the scenic Macedon Ranges region and will ideally suit someone who lives north/west of Melbourne.  The ideal scenario would be working at the new HQ a few days a week (shorter days okay to allow for travel) and from home the rest of the week.  They are a small team of under 100 across HQ and an expanding store presence across Australia. This role is going to suit someone who has likely worked in a small to mid sized business and retail is the preference although open to other service related industries.  It will be a roll your sleeves up helping out with overflow, alongside leading the small team as they grow and ultimately delivering an awesome IT customer service across the board.

As always message me with queries to [email protected] or just apply online.

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Date Listed
07/11/2021
Reference
AF1246678
Location
VIC Other
Contact
[email protected]
Type
Permanent / Full Time