This is a new role within IG creating an opportunity to make Melbourne IG’s hub for Service Management globally. You will be responsible for developing a team capable of managing Service Management in the entire APAC region reporting directly into the Incident Management Team Lead as well as the Head of Service Operations in the UK.
So, who are they?
IG is a global Financial Services Company who have made Melbourne their second largest office – with around 90 people working in the CBD. Established in 1974 as the world’s first financial spread betting firm, they are now the world’s No.1 provider of CFDs and spread betting, and a global leader in forex. They have been at the forefront of their industry ever since, offering award-winning platforms with market-leading services and now serve clients all over the world, from 15 sales offices based across five continents.
And what do they do exactly?
They’re a leader in online trading, so expect to get to grips with terminology around financial markets, stocks, derivatives, commodities and compliance. Don’t worry if these words sound out of your current comfort zone, we’re not expecting you to be a financial guru or mathematical genius – though I’m told there are a fair few of those on their trading floor… Rather, you’re a quick-learner and someone who can pick up things quickly – let’s just say you’ll see this as a challenge to embrace rather than something to shy away from. If you have an interest in financial markets, I’m all ears, tell me about that in your application!
What’s this role all about then?
IG’s Service Management team are responsible for managing Incidents, Problems and Changes within IG. The goals of the team are to ensure that issues adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed, and actions are taken to ensure that the issue does not reoccur.
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