Field Service Technician


This exciting opportunity is with a market leader in the hospitality industry, offering a diverse array of experiences across their iconic hotels and neighbourhood pubs, operating over hundreds of licenced venues and retail liquor outlets across Australia.

As they continue to grow, they are looking to find an experienced Field Services Technician to join their support team and provide a full range of EGM technical support to their venues.

In this role you will be working across Customer & Technical Service, Reporting and WH&S Compliance.

Day to day you will be part of the team working on all on-site installations and upgrades of gaming equipment, diagnosing errors, and investigating and resolving technical problems (including complex systems faults), and determining proper solutions, delivering customer service that exceeds expectation in line with company initiatives. 

You will have proven experience supporting, testing, and upgrading the Bally (SG) iVista/iView hardware and software and maintain and manage the in-house EGM laboratory. Also ensure the use of required reporting tools (ServiceNow) is updated as per venue processes and expectations, in real time.

For this role you will need:

  • A proven understanding of and experience working with Electronic Gaming Machines (EGM/Pokies)
  • An understanding of WHS policies, procedures and regulations
  • Excellent problem solving and fault diagnostic skills
  • A strong level of technical competencies and computer skills

This is a welcoming and supportive team and an exciting industry to join.
Initially a 12-month fixed term contract with a view of moving to perm.
Based in South Yarra close to public transport.

If this sounds like the role for you, apply online or email [email protected]

Apply Now

Date Listed
[email protected]
Permanent / Full Time