Customer Success Specialist

Melbourne

2020 has been a hard slog – yet spring is here and the end is near to the restrictions that have kept us away from friends, family and good times in the sun, seeing our teams win (and lose in my case), enjoying a laugh in a beer garden or even enjoying a latte with smashed avo in an actual cafe! 
  
At affix, we are always stoked to be working with progressive humans who are working hard to challenge the norm, do things differently, love what they do and of course, make amazing things happen – Cargo Crew ticks all these boxes and more. An Aussie founded, family-run business these guys are passionate about making our hospo, retail & work crews look good! To put this into numbers (I like numbers…) these guys dress over 25,000 crews across 80 countries. 
  
As the industry (and the world for that matter) returns to the new “normal”, Cargo Crew is gearing up to be cooking on all burners… with some really exciting developments (including the likes of Mr. Curtis Stone and some of your favourite brands) in the pipe. We’re working with them to add some firepower to their Customer Service team, looking for a human who has a real “fire in the belly” in delivering customer value add, a self-starter passionate about generating growth within an established customer base.
  
Working amongst a pretty amazing crew, we are looking for an energetic human being who will  Proactively seek and develop Cross-sell / Upsell opportunities for growth within the existing client base. This is not simply a “would you like fries” with your burger approach, the Cargo Crew team have built a strong and dynamic client base; we need someone who can work collaboratively and strategically with the Client Services Team, helping them realise greater value from everyday transactions.
  
So, what are the things about you that make this opportunity, come together? 
Well, you…

  • are genuinely passionate about finding, creating and driving customer value and of course delivering sales growth;
  • are eagerly able to chat through some of your experiences (good + bad) in delivering to sales targets (what did you do to shift the dial / make a smile);
  • have an eye for detail and a flair for fashion;
  • can talk to us about why you love what you do.

Based within a shiny new (quite stunning to honest) industrial warehouse in the Northern Suburbs, there is a real positive, encouraging vibe to this team, who have had great success and a really exciting future ahead. As a business they are true to their mission in delivering design-led / ethical uniforms to work crews across the globe, and to be frank they are pretty dam good at it!
  
Sound interesting? Intrigued? Curious? Or all of these things? Great – apply, say hi! There is a lot more we can tell you about this Cargo Crew (they’re pretty cool) and the role so now it’s over to you. Make sure you apply, but not just “I’ll flick my CV through kind-of-apply” we want to know your story, the one that’s behind your CV. Give us some words, tell us who you are what you are most proud of and of course, why you think this is just the role, just the role for you…. let’s see if this we can help you find your happy (work) place.

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Date Listed
16/10/2020
Reference
AF1066300
Location
Melbourne
Contact
[email protected]
Type
Permanent / Full Time