As the title suggests, this is a Customer Success Manager role. What you don’t know, amongst many other things, is that this role is with DAS.
Who are DAS you might say? Well they are a well-funded start up better known as Digital Agricultural Services who work in partnership with leading scientific organisations to deliver insights into agriculture. DAS uses satellite imagery, spatial science and data processing to help farmers and the businesses trading with them to understand the factors affecting agriculture and to help deliver improvements across the food supply chain. In partnership with CSIRO, DAS has a mission to deliver reliable rural intelligence.
DAS are leading efforts to improve climate change reporting among Australian companies and are using cutting-edge science to identify crops and predict output, starting in Australia. They are applying machine learning and AI to develop rural data-powered solutions that transform the way rural assets are assessed, valued and monitored.
You’d be joining DAS at a time of significant growth and at this stage of maturity it gives you scope to shape and define, to a point, what you do. As a CSM, you’re expected to do the things you do best – reduce churn, maximise CLTV but be the key source of insights from the customer. Who are their customers? There’s a variety, think local and small rural businesses and large enterprise clients.
You’ll use your insight to influence and support decision making around technology and product roadmap. Who the users are, their experience and what they want? How do we drive better engagement? What should onboarding look like? How could it be better? What technology or processes could, and should, we be using?
You’ll have autonomy and freedom but with support. You’ll get direction and leadership, but you decide how you solve that problem.
Sound like your thing?
Shout out, say hi!