Customer Service Specialist

Melbourne

If you are keen to join a crew that is passionate about what they do, has a bit of fun along the way in delivering an amazing customer experience – then I’d like to chat with you – today!

At affix, we are always stoked to be working with progressive humans who are working hard to challenge the norm, do things differently, love what they do and of course, make amazing things happen – Cargo Crew ticks all these boxes and more. An Aussie founded, family-run business these guys are passionate about making our hospo, retail & work crews look good! To put this into numbers (I like numbers…) these guys dress over 25,000 crews across 80 countries.

As the industry (and the world for that matter) returns to the new “normal”, Cargo Crew is gearing up to be cooking on all burners… with some really exciting developments (including the likes of Mr. Curtis Stone and some of your favourite brands) in the pipe. We’re working with them to add some firepower to their Customer Service team, looking for a human who has a real “fire in the belly” in delivering customer value add, a self-starter passionate about generating growth within an established customer base.

Working amongst a pretty amazing crew, we are looking for an energetic human being who will proactively seek and develop Cross-sell / Upsell opportunities for growth within the existing client base. This is not simply a “would you like fries” with your burger approach, the Cargo Crew team have built a strong and dynamic client base; we need someone who can work collaboratively and strategically with the Client Services Team, helping them realise greater value from everyday transactions.

The nitty-gritty of the role:

  • Service/Account Manage existing Cargo Crew clients 
  • Identify, propose and realise Cross-Sell / Up-Sell opportunities across the existing client base
  • Develop and manage an effective call cycle to cover territory
  • Work collaboratively and strategically across the various stakeholders 
  • Plan and develop strategies based on anticipated customer needs
  • The ability to develop trusted advisor relationships with key accounts

So, what are the things about you that make this opportunity come together?
Well, you…

  • are a problem solver at heart, who strives to deliver amazing customer experiences and passionate about finding, creating and driving customer value and of course delivering sales growth;
  • can demonstrate previous B2B Account Management experience – with 2+ years’ experience in a B2B environment and/or eCommerce business 
  • are eagerly able to chat through some of your experiences (good + bad) in delivering to sales targets (what did you do to shift the dial / make a smile);
  • have an eye for detail and a flair for fashion;
  • are a self-starter, with the confidence to work autonomously, be a strong and trust worthy communicator
  • can talk to us about why you love what you do.

Based within a shiny new [quite stunning to be honest] warehouse [with a commercial kitchen and La Marzocco machine on-site..]  in the Northern Suburbs [“where the cool kids reside..” short walk from the 86 tram, or park your ride onsite], there is a real positive, encouraging vibe to this team, who have had great success and a really exciting future ahead. As a business, they are true to their mission in delivering design-led / ethical uniforms to work for crews across the globe, and to be frank they are pretty damn good at it!

Sound interesting? Intrigued? Curious? Or all of these things? Great – apply, say hi! There is a lot more we can tell you about this Cargo Crew (they’re pretty cool) and the role so now it’s over to you. Make sure you apply, but not just “I’ll flick my CV through kind-of-apply” we want to know your story, the one that’s behind your CV. Give us some words, tell us who you are what you are most proud of and of course, why you think this is just the role, just the role for you…. let’s see if this we can help you find your happy (work) place.

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Date Listed
11/06/2021
Reference
AF1173471
Location
Melbourne
Contact
[email protected]
Type
Permanent / Full Time