Customer Engagement Manager


Carer Solutions Australia, a business with a heart. Their aim is to increase the limited options available to people living with disability and their families by allowing them to employ the support they need and run their own lives.

They are dedicated to delivering a human-centric service to their clients and this is reflected in their passionate and purpose-driven culture. Redefining help, defining lives.

They are scaling and, on a mission, to continue to motivate a change in expectations in the disability sector and now looking for a skilled and passionate Customer Engagement Manager to join their team. In this role you will be;

  • Supporting Carer Solutions Partners to employ the Support Worker/s of their choice
  • Facilitating Support Worker Registrations for CSA’s Payroll Service 
  • Facilitating Plan Management Provider (PMP) Sign Ups 
  • Loading Service Bookings onto the NDIS Portal 
  • Clearly communicating with Partners and their employees while assisting with their enquiries 
  • Working closely across all departments within the business to drive continual improvement 
  • Working within a team to deliver a high-level customer service experience 

The ‘who’ we are looking for…
You are passionate, empathetic and genuinely keen to work with a diverse range of people. and ability. Someone who thrives within a team environment and is meticulous in terms of organisation, attention to detail and data accuracy. 

  • 3+ Phone and Customer Service experience 
  • 2+ years of Administration experience in an office environment 
  • Confident and approachable phone manner 
  • Ability to adapt communication styles and communicate effectively

This role offers a positive & supportive work culture, and they are looking for passionate individuals with the ability to motivate and inspire, not scared to roll up their sleeves and dive right into anything that comes their way to achieve quality outcomes, beyond expectations.

It is a tight-knit and growing team with hands-on working culture, adaptable to change and passionate about what they do. Based in cool new offices in South Melbourne, close to public transport, shopping, cafés, and restaurants. 

If this sounds like the opportunity you have been waiting for, where you can drive change and passionately support and contribute to the growth of this amazing business, make sure you apply, but not just “I’ll flick my CV through kind-of-apply” we want to know your story, the one that’s behind your CV. Give us some words, tell us who you are what you are most proud of and of course, why you think this gig might be for you.

Apply Now

Date Listed
[email protected]
Permanent / Full Time