Configuration Analyst

Melbourne

affix has partnered with this top 15 ASX listed client as they continue to experience growth year on year.  Work with technical teams, get across configuration & service mapping, work project side and BAU, utilise servicenow to integrate into systems, help get the data correct, help the apps teams build maps for services.

Working in a team environment this role will be accountable for developing and managing Configuration Management within the CMDB.   It will be uplifting process maturity across technology.  Working closely with the IT Change Lead this role will ensure service changes are recorded, assessed, authorised, planned and implemented.  This is an operational role with a focus on continual improvement.

Must haves for the role are:

  • Minimum ITIL Foundation V3 certification or above
  • Minimum 3 years of working within Service Management or a technical role with a significant Change Management interaction
  • Experience designing, reviewing, implementing, improving and supporting processes in operations
  • Very Good written and communication skills
  • Demonstrated experience managing technical and senior management stakeholders

Nice to Have are:

  • ServiceNow experience
  • ITIL Service Transition or RCV Capability certification
  • Solid Technical understanding of networks, infrastructure and applications
  • Experience presenting and actioning audit items

If this sounds like you apply online. Queries to [email protected]

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Date Listed
04/11/2019
Reference
AF956460
Location
Melbourne
Contact
[email protected]
Type
Permanent / Full Time