Client Service Specialist

Melbourne

It’s great to be back working with our good friends at Cargo Crew, and wowee have they grown! We are so proud to support them on their journey. They have just celebrated their 20th birthday and today, their uniforms are worn by over 45,000 crews in over 80 countries around the world. Amazing right?

Cargo Crew’s mission is to ethically and sustainably, build brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear and clearly there is a huge market for it! 

20 years on and the business is still growing and at the heart of that is their client success team. So let’s talk about that hey? 

About Cargo Crew
Cargo Crew is an energetic and inspirational workplace where no day is the same. A creative & nurturing culture, with people who can bring themselves to work.

The team values innovation, ethical behaviour, passion, openness, ability to execute and
perseverance. Cargo Crew works with people who embrace these same values – this includes staff, clients and supply partners.

Cargo Crew’s HQ is based in Bundoora, home to their office, gorgeous warehouse and showroom. A big step from humble beginnings in a small flat! 

The Role

Client Service Specialist
Reporting to the Client Service Manager, this role plays a key part in the entire customer journey (i.e. acquisition, management, product and service delivery; and retention); people management, development and performance of their allocated client service team; achievement of team sales target and operations at Cargo Crew.

The Client Service Specialist is an emerging manager. A person who has demonstrated that they can complete tasks successfully with minimal guidance. One who consistently displays a high level of competency, can balance competing priorities without “dropping the ball”, values the team and organisation more than themselves and whose behaviour is values based.

The Client Service Specialist is expected to be a senior member of the Client Service team. A person who has the ability to be a team leader, identify and win new business and has a passion for exceptional client service with the ability to energise and motivate their team. With a proven track record of delivering new business (small to medium size clients) and excellent client service, the Client Service Specialist is expected to possess good (intermediate to advanced) knowledge in all aspects of Cargo Crew’s product & client service model.

Who are you?

  • Demonstrated sales and client service experience – ideally in a B2B and B2C environment.
  • Can provide examples, share experience and demonstrate a desire to leaded and develop others.
  • Understanding of, or exposure to uniform, fashion industry or the like.
  • Possess credibility; developing influencing skills, strong communication (written & oral) and time/workload management skills;
  • Can demonstrate examples of:
    • Leadership;
    • Awareness of own personal development;
    • Problem solving;
    • Relationship building.
  • Personal values which truly reflect those of Cargo Crew.
  • An eye and passion for quality, style, design and customer service.
  • Able to take initiative. You get things done

If you think you tick a couple of these boxes, or heck maybe all of them! Then lets chat!

[email protected]
[email protected]

Apply Now
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Date Listed
04/08/2022
Reference
AF1401275
Location
Melbourne
Contact
[email protected]
Type
Permanent / Full Time