Did you know the demand for investing in financial products skyrocketed during COVID? In turn, the demand for digital customer onboarding, electronic identity verification and anti-fraud measures saw digital transformation journeys fast-tracked across the industry.
LAB Group’s core product, LABform, is successfully used across a number of areas of financial services including Banking, Stockbrokers, Superannuation and Pension Funds, Wealth Asset Management, Financial Advisers, Business and Property Lenders and Margin Foreign Exchange services. The technology simplifies complex processes to increase customer acquisition rates whilst reducing fraud, legal and compliance risk.
With tens of thousands of online applications processed each month globally and with continuous improvement through advanced analytics and implementations, LAB Group’s products and services continue to evolve to meet the demands of the market and improve the customer journey of the end user.
Click here https://labgroup.com.au/benefits/ to learn more about LAB Group.
What is the role:
To help LAB Group continue to meet their high standards of customer support excellence, they are looking for an Application Support Analyst to join the growing team in Melbourne. This role sits within the Technical Services team and aims to provide best of breed customer support ensuring customer issues are triaged, investigated, identified and resolved and in doing so deliver continuous improvement to their leading cloud-based software platform.
Skills and Experience
Other highly regarded but not essential skills
Why LAB Group:
LAB Group offers a fast-paced, dynamic work environment where employees have an impact. The company is growing quickly, so they like to work hard and have fun! Catered lunches, team-building events, extensive training in the latest technologies are just a few of the added benefits they offer as part of their culture.
But what should excite you the most about LAB Group is the opportunity to be a key player in revolutionising the financial services customer acquisition industry and working with people who are excited and motivated to make a difference in an area that touches everyone’s lives.
Curious to find out more?
Get in touch would love to hear from you.