Application Support Analyst

Brisbane

We at Affix have partnered with a SAAS client who are looking for several Application Support Analysts to assist in technical and application support for the business, reporting directly to the Application Support Manager.

To tell you a little bit more about who our client is, they’re based on the southside of Brisbane and they work in a cool, niche space – HealthTech for Vets. These guys bring together products, services, and technology into a single platform that connects their customers to the solutions and insights they need to work at their very best

A key focus of these roles is, asking the right questions to identify a problem (true problem solver!) and provide clarification and resolution to the customers. You will also be responsible for escalating those more complex issues to technical support as and when required.
You will be first line of contact for customers, so we are looking for clear and professional communication skills via telephone, e-mail, and chat. 
  
Duties and responsibilities

  • Taking and following up on calls from customers
  • Logging a support case for each separate issue with detailed, accurate information to enable other support staff to assist with resolution
  • Pragmatic approach to problem solving for software and hardware issues
  • Utilise documentation to maintain high quality customer records
  • Identification of resolutions or the ability to escalate to the Technical team
  • Liaising with other departments to help close cases
  • Monitoring queues to identify support cases where assistance can be provided to resolve cases faster

Skills:

  • 1-2 years customer service IT Support / application support experience
  • Software packages: (advantageous)
  • Microsoft server and desktop operating systems (required)
  • Salesforce
  • Remote desktop software
  • VPN Software
  • Rx Works
Interested in hearing more? APPLY NOW or feel free to flick an email to me [email protected] for more information and a confidential chat.
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Date Listed
05/05/2021
Reference
AF1152585
Location
Brisbane
Contact
[email protected]
Type
Permanent / Full Time