A newly created role has us in the market for a service desk manager. This key role reporting to the IT Director will provide IT Operational support services across the business through effective management of field support technicians, 2nd Level Application Support Analysts, Service Desk Analysts and external parties.
The role will suit someone who is experienced and has ideally a 15+ years IT industry experience; experience managing an IT Service Desk function; experience developing IT strategies, implementing new technologies & driving change; skilled in governance – CAB, ITIL framework, and BCP & DRP; at some point in career has had exposure/experience in business requirements gathering & documentation; skilled in delivering multiple small to medium projects and the ability and experience in implementing service excellence including SLAs and ITIL. Experience using or supporting POS systems, cloud-based infrastructure and ServiceNow is highly regarded.
Managing a team of 10 including interstate teams this role will embark on making some positive changes, building a more robust SLA process, focus on customer service and building a collaborative team environment.
An industry background in a medium sized consumer based business would be ideal but not essential.
Message me with any queries directly or apply online.Apply Now