Service Delivery, But With A Twist!

Brisbane

What if I told you that there is a business here in Brisbane who was founded by a group of legends that previously worked with the likes of Google + Microsoft, and in a very short space of time have built an incredible startup that is now firmly partnered up with FACEBOOK?

I know, right. 

Our team met the founder over a beer or two at Newstead Brewery some time ago now, and they casually dropped into their conversation that they were not long back from a trip to the US where he visited the Facebook HQ’s and personally had lunch with ‘Zuck’ (Mark Zuckerberg). Yeah, no biggie.

Ok, ok, so you want to know more about who these guys are, where they’re going and what problems they’re trying to solve.

Well, read on friend.

Founded a little over a year ago, this business is nearing double digits in (staff) and have huge ambitions of building a pretty sizeable crew within the next twelve months and doing it on a global scale too – with their sights set firmly in having a presence in the US and Asia, which is happening as we speak.

At their core, they’re a services-based business who have a vision of productizing many of their services as they grow. They are specialists in exploring modern digital solutions to create elegantly connected, digitally enhanced, and well-communicated workplaces. In short, they are solving problems for companies challenged with communication, collaboration, and productivity.

Here’s where you come in: 

Well, the title internally is ‘Enablement Consultant’ and I know what you’re thinking.

What does that mean exactly?

Well, it’s someone pretty special that helps onboard their clients that probably has a background in either Project Management or Service delivery, but I’m not discounting people from a Product Management, Implementation or Client Engagement background either.

We’re imagining that you’ll be someone who is supremely comfortable in a B2B environment and you know what it takes to delight clients. You’ll be someone who’s super comfortable working autonomously, you’ll be hella’ organized and probably have the certifications to prove it too! 


What’s important here my friends, is that you are a nice human.

Service is YOUR jam, and you like to treat everyone like it’s their birthday.

You’ve got no ego. Yep, you leave that sh%t at the door and you carry yourself with humility.

Aaaand, you keep your client folio in ‘Marie Kondo’ order, because being organized is YOUR  jam.

To be a success, you’ll have:

  • Circa 5 + years’ experience in either Service Delivery, Project Management or Customer Success management;
  • Proven record of successful delivery of SaaS customer implementations;
  • Razor sharp communication skills. (You’re no stranger to presenting, holding training sessions and putting together tidy documentation for clients so they know all the good work that’s been happening behind the scenes);
  • No problems in managing up, sideways and externally. In other words, you’ve got some pretty tidy stakeholder management skills;
  • Experience with social media for business strategy and programmes;
  • Some experience is helping marketing put together infographics, static graphics, and heck, you might even know how to package up some cool memes too;
  • Confidence and a belief in the work you’re capable of doing;
  • Super comfortable to work closely with and advise, senior executives of enterprise-level organizations;
  • Excellent problem-solving abilities to work cross-functionally to deliver some pretty slick results.

Fancy some dot points that might better paint the picture around what you’ll be getting up to day-to-day:

  • Manage the day to day service delivery activity across 4-5 customers at any given time;
  • Partner with the customer to establish a plan which will ensure achievement of adoption objectives, and effectively network within a customer account to ensure successful execution of the agreed plan;
  • Innately understanding your customer’s business strategies and help apply the proven a cool way of leading them to their desired outcome;
  • Facilitate relationships between business and technical teams, identifying business drivers and processes, and providing technical expertise related to products and the customer’s technology environment;
  • Analyze and assess complex processes and systems of the customer’s business to ensure the solution will meet their needs;
  • Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities.

Aside from having a pretty impressive career background in the BIG, bad world of digital and tech, a huge part of hiring for this role is going to based on attitude and culture fit. So, if you’re clever, creative, curious, data-driven and have some cool ways of doing stuff; then chances are you’ll probably get on well. These guys take a shining to people who are smart, work hard and LOVE their craft. And just quietly, you’re going to kick some big-time goals and gain a tonne of respect if you like to take the lead.

Does this sound interesting?

Are you intrigued?

I hope so, and I hope you feel compelled to personally hunt me down to chat about it.

Here’s how you’ll find me:

Eron Castro
0401 002 988
[email protected]

Apply Now
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Date Listed
12/03/2019
Reference
AF851152
Location
Brisbane
Contact
[email protected]
Type
Permanent / Full Time