In the market for an experienced Incident & Problem Manager who is super experienced managing major incidents in a fast-paced environment.
Through transformation and a super busy environment, we are wanting an experienced person to manage incidents and problems across the business. With a solid background utilising ITIL and proven capability improving high priority incident process this is a great role for someone who relishes a challenge.
This role will be accountable for minimizing the impact of incidents and problems on business operations that are caused within IT Applications/Infrastructure and to proactively prevent recurrence of incidents related to these errors.
You will provide quality management and communication of high priority
incidents, determine the root cause of incidents, document and communicate known errors and initiate actions to improve or correct the situation.
To be considered for this role we need experience and certs in:
– managing major incidents in a high pressure environment on a regular basis
– excellent communication skills overall and notably during major incidents
– ITIL Certification
– Significant Problem and Incident Management experience
– Experience with ServiceNow ITSM tools
This is a great opportunity for someone who thrives on a busy and fast growing environment.
Email me queries on [email protected] or apply directApply Now